Follow Us
User Image

Vanessa Mai M. Santiago

Personal Summary

Versatile professional with experience across travel consulting, healthcare scheduling, and technical support in the telecommunications industry. Skilled in delivering exceptional customer service, managing complex schedules, and resolving technical issues with efficiency and empathy.

• Travel Consulting: Guided clients through booking and itinerary planning, ensuring seamless travel experiences.
• Patient Scheduling: Coordinated appointments and maintained accurate records, supporting smooth healthcare operations.
• Technical Support (Telco): Provided troubleshooting and customer assistance for telecom accounts, strengthening problem‑solving and communication skills.


With a proven ability to adapt to diverse industries, I bring strong organizational skills, customer‑focused service, and technical expertise to every role. I thrive in fast‑paced environments and am passionate about helping people through clear communication and reliable support.

Career History

Travel Associate

IGT Solutions
Nov 2022 - Mar 2025 (2 years 3 months)

Served as the primary point of contact for pilots, flight attendants, and airport employees regarding training schedules and program requirements.

Customer Service Executive

Infinx Health Philippines INC
Jun 2025 - Nov 2026 (1 year 5 months)

Appointment Coordination: Manage patient scheduling for radiology procedures, including appointment confirmations, rescheduling, and follow-up visits, to support a seamless patient experience and o...

Education

General Academic Strand

Dela Paz National High School
Finished 2022

Skills

CRM SpecialistCommunication SkillsCustomer Service (Email & Chat)Email ManagementTime Management

Resume